Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
Domestic (United States):
- Economy: Free on orders over $50 / $4.90 (0–5 lbs) / $19.90 (5–70 lbs)
- Standard: $6.90 (under 1 lb) / $9.90 (1–5 lbs)
- Priority: Free on orders over $50 / $25.00
- Express: $50.00
International :
- Rates calculated at checkout via USPS or DHL Express based on destination and package weight.
Delivery times are estimates and may vary due to carrier delays or high-volume periods.
Domestic Shipping We ship to all 50 U.S. states. Orders are fulfilled through our trusted supplier network for fast, reliable delivery.
International Shipping We ship to 27+ countries worldwide. Delivery times vary by destination (typically 10–21 business days). Customers are responsible for any customs duties, taxes, or import fees.
Order Tracking Once your order ships, you'll receive a tracking number via email to monitor your shipment in real time.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, contact us at support@plugnpower.com within 7 days of the expected delivery date and we'll make it right.